Anonymous Reporting

When you use our anonymous reporting system:

• No personal identifying information is collected
• Reports are completely anonymous
• IP addresses are not stored or logged
• No cookies are used for tracking

Voluntary Information

For services where you choose to provide information:

• Contact information (if you request follow-up)
• Service preferences and needs assessment
• Communication history with our support team
• Safety plan information (stored locally on your device)

Technical Information

For website functionality and improvement:

• Browser type and version
• Device type and operating system
• General location (country/city level for service matching)
• Website usage patterns (anonymized and aggregated)

Service Provision

• Provide immediate support and resources
• Connect you with appropriate services
• Personalize your safety planning experience
• Improve our website and services

Communication

• Respond to your inquiries and requests
• Send important service updates (if requested)
• Provide follow-up support when appropriate
• Share safety alerts and resources

Analytics & Improvement

• Understand how our services are used
• Identify areas for improvement
• Measure the effectiveness of our resources
• Ensure website security and performance

Data Minimization

We collect only the information necessary to provide our services. Anonymous reporting requires no personal data.

Limited Access

Only authorized staff with specific security clearance can access personal information, and only when necessary to provide services.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, or protect vital interests.

Right to Access

You have the right to request access to any personal information we hold about you.

Right to Correction

You can request corrections to any inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of your personal information, subject to legal requirements.

Right to Object

You can object to certain processing of your personal information.

Right to Data Portability

Where applicable, you can request transfer of your data to another service.

Essential Cookies

We use only essential cookies required for website functionality, such as:

• Session management for secure areas
• Language preference settings
• Security and fraud prevention

No Tracking Cookies

We do not use tracking cookies, advertising cookies, or any third-party analytics that compromise your privacy.

Local Storage

We use browser local storage for:

• Saving your safety plan progress locally on your device
• Remembering your language preferences
• Storing temporary form data (cleared when you leave)

Service Providers

We work with trusted service providers who adhere to strict data protection standards:

• Secure hosting providers with data protection compliance
• Communication platforms with end-to-end encryption
• Payment processors for donations (with your consent)

Legal Requirements

We may disclose information when required by law, such as:

• To comply with legal processes
• To protect against imminent harm
• To prevent illegal activities

Technical Security

• End-to-end encryption for all data transmissions
• Secure servers with regular security updates
• Regular security audits and vulnerability assessments
• Secure backup and disaster recovery procedures

Organizational Security

• Staff training on data protection and confidentiality
• Strict access controls and authentication measures
• Regular privacy impact assessments
• Incident response and breach notification procedures

Updates & Notifications

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be:

• Posted prominently on our website
• Communicated to registered users
• Dated with the effective revision date

Continued Use

Your continued use of our services after changes constitutes acceptance of the updated policy.